Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-care-pharr-texas.primarycareaid.com (henceforth referred to as “Home Care Pharr Texas,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of information from users of our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://home-care-pharr-texas.primarycareaid.com.
  2. Any mobile applications or software developed and maintained by Home Care Pharr Texas.
  3. Online services offered through our platform.
  4. Interactions between users and our representatives, including emails, phone calls, and text messages.

Please note that this policy does not extend to third-party platforms, apps, products, or services linked from our site, which have their own privacy policies governing data collection and use.

Processing Activities

This policy describes the ways in which we interact with users and process personal data:

  1. Account Creation: When you sign up for an account on our platform, we collect your name, contact details, and other information necessary to identify and verify your account.
  2. Transactions: We securely process payment information, including credit card details, for purchases made through our services.
  3. Communication: We may reach out to users via email, phone, or text messages regarding orders, updates, promotions, or surveys.
  4. Data Collection Through Technology: Our website and applications use cookies, web beacons, and other tracking technologies to gather usage statistics, analyze trends, and personalize content for users.

Personal Data Collection

The types of personal data we collect are categorized as follows:

  1. Account Information: This includes your name, user ID, email address, and password hash.
  2. Payment Details: We store payment information such as credit/debit card numbers, expiration dates, and billing addresses for secure transactions.
  3. Financial Records: We maintain records of financial transactions, including purchase history and order details.
  4. Mobile Device Identifiers: Our apps may collect unique device identifiers, mobile phone numbers, and other device-related data.
  5. Location Data: With your consent, we can access your location for services tailored to your area.
  6. Feedback and Reviews: We encourage user feedback and reviews, which help us improve our services.
  7. Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (subject to their privacy policies).
  8. Product Interaction: Details about the products you view, search for, or purchase are also recorded.

We collect this information through direct user input, automated tracking technologies, and third-party sources.

Cookies

Our website uses cookies to enhance your browsing experience:

  1. Strictly Necessary Cookies: These ensure basic functions like login and navigation work as intended.
  2. Preference Cookies: They remember your settings and preferences for personalized content.
  3. Analytics Cookies: Used by our analytics tools to gather insights on user behavior, improving our services, and providing targeted advertising.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.

Retention and Deletion

Home Care Pharr Texas retains personal data only for as long as necessary:

  1. Legal Requirements: We store data to comply with laws, regulations, and legal proceedings.
  2. Business Needs: Personal information is retained for operational purposes, including improving our services, conducting market research, and preventing fraud.
  3. User Consent: Data may be kept with your explicit consent for future reference or until you request its deletion.

Once the data is no longer needed for these purposes, it is securely deleted or anonymized.

Security Measures

We have implemented robust security measures to safeguard personal data:

  1. Encryption: All sensitive data is transmitted and stored using encryption protocols.
  2. Access Control: Only authorized personnel have access to confidential information, and they are bound by confidentiality agreements.
  3. Regular Audits: We conduct periodic security audits to identify and mitigate potential vulnerabilities.
  4. Data Backup: Regular backups ensure data recovery in the event of a breach or system failure.

User Rights (Based on Geographical Location)

Depending on where you reside, you have certain rights regarding your personal data:

  1. Access: The right to request access to and receive a copy of your personal information held by us.
  2. Rectification: The ability to correct inaccurate or incomplete data.
  3. Erasure (Right to be Forgotten): Requesting the deletion of your personal data, subject to certain exceptions.
  4. Restriction: Limiting our processing of your data under specific circumstances.
  5. Portability: Receiving your personal data in a structured, commonly used format for transfer to another controller.
  6. Objection: Opposing the processing of your data for legitimate interests, direct marketing, or profiling.
  7. Non-Discrimination: The right not to be subjected to automated decision-making that significantly affects you, or to profile you in a way that impacts opportunities.

To exercise these rights, please contact our privacy team at [email protected] or via postal mail to the address provided below.

Changes to Policy

Home Care Pharr Texas reserves the right to update this policy at any time. We will post the updated version on our website and notify users of significant changes through email or other communication channels.

Contact Information

For any privacy-related inquiries, data requests, or complaints, please contact us:

Email: [email protected]

Mail: Home Care Pharr Texas, Privacy Team, [Address], [City, State, ZIP Code]